Reception Supervisor

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  • Location: Birmingham, West Midlands
  • Earnings: £19760 to £19760

Are you passionate about hospitality and delivering magic guest service?

This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.

We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.

Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.

We now have an exciting opportunity for Reception Supervisor to join our Front Office Department.

As a Reception Supervisor , you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:

· To be welcoming and approachable to all guests visiting the hotel.

· To retrieve guest’s information from the [Insert Hotel Name] data base and to enter and update information as appropriate for each guest.

· To make guest reservations and book correctly onto the hotel booking system. Ensure updates on bookings are managed in a timely manner to ensure a service and occupancy is not compromised.

· Know and conduct Standard Operating Procedures for the day and night shift and to be conversant with all areas of Front Office Procedures.

· To support the Front Office Manager in ensuring the Brand Standard, Standing Operating Procedures are adhered to by all members of staff.

· To assist in the daily running of the department by providing supervisor support such as voiding transactions, amending transactions and managing customer and staff complaints.

· We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!

We Evolve – You Evolve – We Grow Together

If the position of Reception Supervisor is the opportunity that you are looking for please apply with your CV. We request that this is in PDF format.

Job Types: Full-time, Permanent

Salary: £19,760.00 per year

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